FAQ

Product Questions

What types of products do you offer?

We specialise in high-quality garden tools and equipment, including brushcutters & strimmers, chainsaws, hedge trimmers, lawn mowers, and spares & accessories. Our products are from top brands like STIHL, Husqvarna, and Hyundai, designed for durability and professional performance.

Are your products suitable for beginners or professionals?

Our equipment caters to both gardening enthusiasts and landscaping professionals. Whether you’re starting your first project or managing a large garden, we offer tools that combine ease of use with professional-grade power.

Do you sell spare parts and accessories?

Yes, we have a dedicated “Spares & Equipment” section for replacement parts and accessories to keep your tools running smoothly.

Delivery and Shipping

What delivery options do you provide?

We offer two main shipping methods to ensure your tools arrive safely and on time:

• Standard Shipping: Carried by DHL or FedEx, delivered in 10-15 days after dispatch. Cost: £12.95. Ideal for urgent needs like upcoming projects.
• Free Shipping: Available for orders over £50, using EMS. Delivery time is 15-25 days after dispatch. Perfect for planned upgrades or stocking up on spares.

How long does order processing take?

Orders are processed within 1-2 business days. Once dispatched, you’ll receive a tracking notification to monitor your shipment.

Do you ship internationally?

Yes, we ship worldwide! However, we’re unable to deliver to select remote areas and locations in Asia. Our team in Aberdeen ensures global service with a personal touch.

What if my delivery is delayed?

Delivery times are estimates and may be affected by factors like customs or weather. We appreciate your understanding and provide tracking to keep you informed. For issues, contact us at [email protected].

Is packaging secure for fragile items?

Absolutely! We use secure packaging designed to withstand transit, ensuring your lawn mowers, chainsaws, and other tools arrive in perfect condition.

Payments and Accounts

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Is my payment information safe?

Yes, we use trusted payment gateways to protect your data. Your financial details are encrypted and processed securely.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences for faster future purchases.

Returns and Refunds

What is your return policy?

We accept returns within 15 days of receiving your order. Items must be in original condition with packaging. Please contact us at [email protected] to initiate a return.

Are there any items that cannot be returned?

For safety reasons, used or damaged items may not be eligible. Spare parts might have specific return conditions—check the product details or contact us for clarification.

How long do refunds take?

Refunds are processed within 5-7 business days after we receive the returned item, depending on your payment method.

Customer Service

How can I contact customer service?

Our Aberdeen-based team is here to help! Email us at [email protected] for any queries about products, orders, or support.

What are your business hours?

We operate during standard business hours in the UK. We aim to respond to all emails within 24 hours.