Privacy Policy

At Outdoor Tools Pro Shop, we are committed to protecting your privacy and ensuring the security of your personal information. Just as we provide professional-grade garden equipment trusted by gardening professionals worldwide, we uphold the highest standards of data protection and transparency. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, outdoortoolspro.com.

By using our website, you agree to the practices described in this policy. If you have any questions or concerns, please contact us at [email protected].

1. Information We Collect

We collect information to provide you with a seamless and secure shopping experience. The types of data we collect include:

• Personal Identification Information: Name, email address, phone number, and shipping address when you create an account or place an order.
• Payment Information: Credit/debit card details (processed securely via our payment gateways) or PayPal account information. We do not store sensitive payment data on our servers.
• Technical Data: IP address, browser type, device information, and cookies (see Section 5 for details).
• Usage Data: Information about how you interact with our website, such as pages visited, products viewed, and time spent on the site.

2. How We Use Your Information

Your data is used solely to enhance your experience and ensure the reliability of our services:

• To process orders, manage payments, and deliver products globally (excluding select remote areas and locations in Asia).
• To provide customer support and respond to inquiries from our Aberdeen-based team.
• To improve our website, products, and services based on user preferences and behavior.
• To send transactional communications (e.g., order confirmations) and, with your consent, marketing updates about new products or promotions.
• To comply with legal obligations and prevent fraudulent activities.

3. Data Sharing and Disclosure

We value your trust and do not sell, trade, or rent your personal information to third parties. However, we may share data with:

• Payment Processors: Trusted partners like Visa, MasterCard, JCB, and PayPal to securely process transactions. These entities adhere to strict security standards and do not use your data for their own purposes.
• Shipping Providers: Logistics companies to deliver orders to your location.
• Legal Authorities: If required by law or to protect our rights and safety.

All third-party partners are contractually obligated to handle your data in compliance with applicable privacy laws.

4. Data Storage and Security

We implement robust security measures to protect your information, reflecting the same reliability as our STIHL chainsaws and Husqvarna lawn mowers:

• Encryption: All transactions are encrypted using military-grade technology and comply with PCI DSS standards.
• Secure Storage: Data is stored on secure servers with limited access to authorized personnel only.
• Global Accessibility: While we serve customers worldwide, data is stored in compliance with international data protection regulations, such as the GDPR.

Despite our efforts, no online transmission is 100% secure. We encourage you to use strong passwords and monitor your account activity.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Functional Cookies: Remember your login details, shopping cart items, and preferences for a streamlined checkout.
• Analytical Cookies: Help us understand how users interact with our website to improve performance.
• Marketing Cookies: Used with your consent to show relevant ads and promotions.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

6. Your Rights

You have control over your personal data, including the right to:

• Access, update, or delete your personal information.
• Opt-out of marketing communications at any time.
• Restrict or object to data processing under certain circumstances.
• Request data portability or lodge a complaint with a supervisory authority.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

7. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be posted on our website with the effective date.