Shipping & Returns

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days from the date of order confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

Returns & Exchanges Policy

At Outdoor Tools Pro Shop, we stand behind the quality of our professional-grade garden equipment. Just as our STIHL chainsaws and Husqvarna lawn mowers are built to last, we’ve designed our returns policy to be straightforward and customer-focused.

Returns Timeframe

We accept returns within 15 days from the date you receive your items. This gives you adequate time to ensure your equipment meets your professional gardening needs.

Return Conditions

To be eligible for a return, your item must be:

• In original packaging with all tags attached
• Unused and in the same condition as received
• Accompanied by the original receipt or proof of purchase
• Free of any damage, wear, or alterations

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

• Spares & Equipment that have been opened or used
• Gasoline-powered equipment that has had fuel added
• Items showing signs of use or wear
• Products missing serial numbers or security tags

Return Process

Refund Information

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

• Refund Timeline: 5-7 business days after return approval
• Refund Method: Refunds will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Note: Shipping costs are non-refundable. If you received free shipping, the original shipping cost will be deducted from your refund.

Exchanges

We only replace items if they are defective or damaged upon delivery. If you need to exchange an item:

• Contact us at [email protected]
• Include photos of the defective or damaged item
• We’ll arrange for a replacement shipment

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we will receive your returned item.