Term and Conditions

Welcome to Outdoor Tools Pro Shop! These Terms and Conditions govern your use of our website, outdoortoolspro.com, and your purchases of our professional-grade garden equipment. By accessing our site or placing an order, you agree to these terms. Please read them carefully. If you have any questions, contact us at [email protected].

At Outdoor Tools Pro Shop, we are committed to providing reliable, high-quality tools and exceptional customer service, just like the brands we carry (e.g., STIHL and Husqvarna). We value your trust and aim to make your experience straightforward and transparent.

1. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the site only for lawful purposes and not engage in any fraudulent activities.
• Respect our intellectual property and not copy or distribute content without permission.
• Ensure you are of legal age to enter into binding contracts (typically 18 years or older).
• Comply with all applicable laws and regulations in your jurisdiction.

If you violate these obligations, we may suspend or terminate your access to our services.

2. Products and Services Description

We specialize in professional-grade garden tools and equipment, including brushcutters, chainsaws, hedge trimmers, lawn mowers, and spares. Our products are designed for durability and performance, sourced from trusted brands. Key details include:

• Product Availability: Items are subject to stock levels. If an item is out of stock, we will notify you promptly.
• Product Information: We strive to provide accurate descriptions and images, but slight variations may occur. If you have questions, contact us before ordering.
• Service Area: We ship to most regions, but some areas in Asia and remote locations may not be serviceable due to logistics constraints.

3. Orders and Payment Terms

When you place an order, you agree to the following:

• Order Processing: Orders are processed within 1-2 business days from confirmation. Orders on weekends or holidays are processed the next business day.
• Shipping:
  • Standard Shipping: £12.95 via DHL or FedEx, delivered in 10-15 business days after dispatch.
  • Free Shipping: Available for orders over £50 via EMS, delivered in 15-25 business days after dispatch.
  Delivery times are estimates and may vary due to customs or location.
• Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. Payments are processed securely, and you authorize us to charge the total amount at the time of order.
• Order Changes/Cancellations: You may request changes or cancellations within 24 hours of order placement by emailing us. After processing, changes may not be possible.

If payment fails, we reserve the right to cancel your order. We are not liable for delays caused by payment issues or incorrect address details.

4. Intellectual Property

All content on this website, including text, images, logos, and product designs, is owned by Outdoor Tools Pro Shop or our licensors and is protected by copyright and trademark laws. You may not:

• Copy, modify, or distribute any content without our written consent.
• Use our brand names (e.g., STIHL, Husqvarna) for unauthorized purposes.

Unauthorized use may result in legal action.

5. Liability Limitations

While we strive for accuracy and reliability, our liability is limited as follows:

• Product Use: You are responsible for using products safely and according to manufacturer guidelines. We are not liable for misuse or accidents.
• Website Availability: We do not guarantee uninterrupted access to our site and are not liable for temporary outages.
• Third-Party Issues: We are not responsible for delays or damages caused by carriers, customs, or other third parties.
• Maximum Liability: Our total liability for any claim shall not exceed the purchase price of the product in question.

This does not affect your statutory rights under consumer protection laws.

6. Returns and Refunds

We stand behind our products with a customer-focused returns policy:

• Returns Timeframe: Returns are accepted within 15 days of receipt.
• Conditions: Items must be unused, in original packaging, with proof of purchase. Non-returnable items include opened spares or gasoline equipment with fuel.
• Process: Email us at [email protected] for a Return Merchandise Authorization (RMA) number. Ship items to: Outdoor Tools Pro Shop, 63 Palmerston Rd, Aberdeen, GB AB7Y 7JI.
• Refunds: Processed within 5-7 business days after return approval, to the original payment method. Shipping costs are non-refundable.

7. General Provisions

• Governing Law: These terms are governed by the laws of the United Kingdom, specifically Scotland.
• Changes to Terms: We may update these terms periodically. Check this page for the latest version.
• Severability: If any part of these terms is invalid, the rest remains enforceable.

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